Terms of Service

Legal Disclaimer

These Terms of Service are provided as a template and should be reviewed by a qualified attorney before use. This document may not be fully compliant with the laws in your jurisdiction, particularly healthcare regulations such as HIPAA in the United States or similar regulations in other countries.

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of the Dr. Trevor Call, DO healthcare services, website, and applications (collectively, the “Services”). These Terms constitute a legally binding agreement between you and Dr. Trevor Call, DO (“we,” “us,” or “our”). By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Definitions

“User,” “you,” and “your” refer to the individual accessing or using our Services.
“Content” refers to any text, images, videos, audio, or other material that appears on or through our Services.
“Personal Health Information” or “PHI” refers to individually identifiable health information as defined by applicable healthcare privacy laws.
“Healthcare Provider” refers to any physician, nurse, or other healthcare professional providing services through our platform.
“Intellectual Property Rights” means all patent rights, copyright rights, moral rights, rights of publicity, trademark rights, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights.

3. Acceptance of Terms

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy, which is incorporated by reference. If you are using our Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use our Services.

4. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of significant changes by posting a prominent notice on our website or by sending you an email. Your continued use of our Services after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using our Services.

5. Eligibility

To use our Services, you must be at least 18 years old. If you are accessing our Services on behalf of a minor, you represent that you are the parent or legal guardian of such minor and have the legal authority to make healthcare decisions on their behalf. By using our Services, you represent and warrant that you meet these eligibility requirements.

6. Not Medical Advice

OUR SERVICES ARE NOT INTENDED TO BE A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. ALWAYS SEEK THE ADVICE OF YOUR PHYSICIAN OR OTHER QUALIFIED HEALTH PROVIDER WITH ANY QUESTIONS YOU MAY HAVE REGARDING A MEDICAL CONDITION. NEVER DISREGARD PROFESSIONAL MEDICAL ADVICE OR DELAY IN SEEKING IT BECAUSE OF SOMETHING YOU HAVE READ ON OUR SERVICES.

If you think you may have a medical emergency, call your doctor or emergency services immediately. Dr. Trevor Call, DO does not recommend or endorse any specific tests, physicians, products, procedures, opinions, or other information that may be mentioned on our Services.

7. Healthcare Services

If our Services include telehealth or other direct healthcare services provided by Healthcare Providers:

  • You acknowledge that the Healthcare Providers are independent professionals responsible for their own clinical services.
  • You acknowledge that telehealth involves the electronic communication of your medical information, and that telehealth has limitations compared to in-person consultations.
  • You understand that technical failures may necessitate an alternative form of communication or appointment rescheduling.
  • In the event of an emergency, you will seek emergency medical services immediately and not rely on our telehealth Services.
  • You agree to provide accurate, complete, and up-to-date information about your health history, symptoms, and other requested information.

8. User Accounts

You may be required to create an account to access certain features of our Services. You are responsible for:

  • Providing accurate, current, and complete information
  • Maintaining the confidentiality of your password and account
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate your account at our discretion if we believe you have violated these Terms or if we believe your account may pose a risk to our Services or other users.

9. Privacy and Health Information

We take the privacy and security of your Personal Health Information very seriously. Our collection, use, and disclosure of your PHI is governed by our Privacy Policy and applicable healthcare privacy laws, which may include the Health Insurance Portability and Accountability Act (HIPAA) in the United States or equivalent laws in other jurisdictions.

By using our Services, you consent to our collection, use, and disclosure of your information as described in our Privacy Policy. You may be asked to provide additional specific authorizations for certain uses or disclosures of your PHI.

10. Payment and Insurance

If our Services involve payment for healthcare services:

  • You agree to pay all fees associated with the Services at the time they are provided or as otherwise specified.
  • You acknowledge that we may bill your insurance for covered services, but you remain ultimately responsible for any amounts not covered by insurance.
  • You authorize us to charge your payment method for any services provided.
  • You acknowledge that we may use third-party payment processors who may have their own terms of service.
  • You represent that you will provide accurate insurance information, if applicable, and promptly notify us of any changes to your insurance coverage.

11. Appointment Cancellation

If our Services include scheduling appointments with Healthcare Providers, you agree to provide notice of cancellation according to our cancellation policy. Failure to provide sufficient notice may result in a cancellation fee.

12. User Content

You may have the opportunity to submit User Content to our Services, such as in forums or feedback forms. You retain ownership of any User Content you submit, but you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute such User Content in any media or distribution methods, subject to applicable healthcare privacy laws.

You represent and warrant that you have all necessary rights to grant us this license and that your User Content does not violate any third-party rights or applicable laws.

We reserve the right to remove any User Content at our discretion.

13. Prohibited Conduct

You agree not to:

  • Violate any applicable law or regulation
  • Infringe the rights of others, including intellectual property rights
  • Harass, abuse, or harm another person
  • Interfere with the proper functioning of our Services
  • Attempt to breach any security or authentication measures
  • Use our Services for any illegal or unauthorized purpose
  • Access or attempt to access other users’ accounts or PHI without authorization
  • Post or transmit malicious code or other harmful computer code
  • Scrape, crawl, or otherwise extract data from our Services without permission
  • Impersonate others, including Healthcare Providers, or misrepresent your professional qualifications
  • Submit false, misleading, or inaccurate information, particularly regarding your health or medical condition

14. Intellectual Property

All content provided by Dr. Trevor Call, DO, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, and software, is the property of Dr. Trevor Call, DO or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The compilation of all content on our Services is the exclusive property of Dr. Trevor Call, DO and is protected by international copyright laws.

Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Dr. Trevor Call, DO.

15. Third-Party Links and Services

Our Services may contain links to third-party websites or services that are not owned or controlled by Dr. Trevor Call, DO. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that Dr. Trevor Call, DO shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.

16. Disclaimer of Warranties

OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Dr. Trevor Call, DO DOES NOT WARRANT THAT OUR SERVICES ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. Dr. Trevor Call, DO DISCLAIMS ALL LIABILITY FOR ANY ERRORS, OMISSIONS, OR INACCURACIES IN THE CONTENT PROVIDED THROUGH OUR SERVICES.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

18. Indemnification

You agree to indemnify, defend, and hold harmless Dr. Trevor Call, DO, its officers, directors, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your violation of these Terms, your User Content, or your use of our Services. Dr. Trevor Call, DO reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Dr. Trevor Call, DO in asserting any available defenses.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of [State], without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

20. Dispute Resolution

Any disputes arising from these Terms will be resolved through binding arbitration in accordance with the American Arbitration Association rules. The arbitration shall take place in [City, State]. You agree to waive any right to a jury trial.

21. Entire Agreement

These Terms, including our Privacy Policy, constitute the entire agreement between you and Dr. Trevor Call, DO regarding your use of our Services and supersede any prior agreements between you and Dr. Trevor Call, DO relating to your use of our Services.

22. Waiver and Severability

The failure of Dr. Trevor Call, DO to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

23. Assignment

These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you without the prior written consent of Dr. Trevor Call, DO, but may be assigned by Dr. Trevor Call, DO without restriction.

24. Termination

We reserve the right to suspend or terminate your access to our Services at our sole discretion, without notice, for conduct that we believe violates these Terms or is harmful to other users of our Services, us, or third parties, or for any other reason. Upon termination, your license to use our Services will immediately cease.

25. Contact Information

If you have any questions about these Terms, please contact us at [your contact information].

Last Updated: 2025-08-19

Regulatory Compliance

California Consumer Privacy Act (CCPA) Compliance

The following provisions apply to users protected by California, United States regulations:

Information Collection Notice for California Residents

Under the California Consumer Privacy Act (CCPA), we are required to inform California residents about the categories of personal information we collect and the purposes for which we use this information.

In the past 12 months, we have collected the following categories of personal information:

  • Identifiers (such as name, email address, IP address)
  • Commercial information (such as products purchased or considered)
  • Internet or other electronic network activity (such as browsing history)
  • Geolocation data
  • Inferences drawn from other personal information

We use this information for the business and commercial purposes described in our Privacy Policy.

California Privacy Rights

If you are a California resident, you have the following rights under the CCPA:

  • Right to know: You can request information about the personal information we have collected about you and how we have used and disclosed it.
  • Right to delete: You can request the deletion of your personal information, subject to certain exceptions.
  • Right to opt-out: You can opt out of the sale of your personal information, if applicable.
  • Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, you can submit a verifiable consumer request by contacting us at [CONTACT_INFORMATION] or through the methods described in our Privacy Policy. You may make a request up to twice within a 12-month period. We will respond to your request within 45 days, with a possible extension of up to 45 additional days when reasonably necessary.

California Do Not Sell My Personal Information

Under the CCPA, California residents have the right to opt-out of the sale of their personal information. [DOES/DOES NOT] sell personal information as defined by the CCPA.

[IF APPLICABLE: To opt out of the sale of your personal information, please visit our “Do Not Sell My Personal Information” page at [LINK] or contact us at [CONTACT_INFORMATION].]

Financial Incentives Notice

[IF APPLICABLE: offers certain financial incentives in connection with the collection, retention, or sale of your personal information. These incentives include [DESCRIBE INCENTIVES]. The value of your data to us is related to the value you receive from our products and services, which depends on several factors including but not limited to [RELEVANT FACTORS].

You can opt in to financial incentives by [DESCRIBE OPT-IN PROCESS] and you have the right to withdraw at any time by [DESCRIBE OPT-OUT PROCESS].]

Additional Terms

Data Processing Terms

Scope and Roles

These Data Processing Terms apply when we process personal data on your behalf in the course of providing our Services. For the purpose of these terms, you are the “Data Controller” and we are the “Data Processor” as those terms are defined in applicable data protection laws.

These terms supplement our Terms of Service and form a Data Processing Agreement (“DPA”) between you and us. In case of any conflict between these Data Processing Terms and the rest of our Terms of Service, these Data Processing Terms shall prevail with respect to the processing of personal data.

Processing Obligations

We will:

  • Process personal data only on your documented instructions, including with regard to transfers of personal data to a third country or international organization
  • Ensure that persons authorized to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality
  • Implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing
  • Assist you, taking into account the nature of processing, in responding to requests from data subjects
  • Assist you in ensuring compliance with security, breach notification, impact assessment, and consultation obligations under applicable data protection laws
  • At your choice, delete or return all personal data to you after the end of the provision of services relating to processing
  • Make available to you all information necessary to demonstrate compliance with these obligations and contribute to audits, including inspections, conducted by you or an auditor mandated by you

Subprocessors

You provide general authorization for us to engage subprocessors to process personal data on your behalf. We will maintain an up-to-date list of our subprocessors on our website at [SUBPROCESSOR_LIST_URL], including their name, location, and processing activities.

We will inform you of any intended changes concerning the addition or replacement of subprocessors at least [NUMBER] days in advance, giving you the opportunity to object to such changes. If you object to a new subprocessor, we will make reasonable efforts to resolve your objection or provide an alternative solution. If we cannot resolve the issue within [NUMBER] days, you may terminate the affected Services.

We will impose data protection terms on all subprocessors to provide at least the same level of data protection required by these Data Processing Terms.

Data Transfers

We will only transfer personal data to countries outside the European Economic Area (EEA) or other protected jurisdictions where appropriate safeguards are in place. These safeguards may include:

  • Adequacy decisions by relevant authorities
  • Standard contractual clauses approved by relevant authorities
  • Binding corporate rules
  • Other valid transfer mechanisms

Data Breach Notification

We will notify you without undue delay after becoming aware of a personal data breach affecting the personal data we process on your behalf. Our notification will include, to the extent possible:

  • The nature of the breach
  • The categories and approximate number of data subjects concerned
  • The categories and approximate number of personal data records concerned
  • The likely consequences of the breach
  • The measures taken or proposed to address the breach and mitigate possible adverse effects

Records of Processing

We will maintain records of our processing activities as required by applicable data protection laws. Upon your reasonable request, we will make these records available to you to demonstrate our compliance with these Data Processing Terms.

Dispute Resolution and Arbitration

Informal Dispute Resolution

Before filing a claim against us, you agree to attempt to resolve the dispute informally by contacting us at [DISPUTE_CONTACT_EMAIL]. We will attempt to resolve the dispute by contacting you via email. If the dispute is not resolved within 30 days after submission, you or we may initiate formal proceedings.

Agreement to Arbitrate

You and we agree to resolve any disputes between us through binding and final arbitration instead of through court proceedings. You acknowledge and agree that you are waiving the right to sue in court, have a jury trial, or participate in a class action.

This arbitration agreement is governed by the Federal Arbitration Act and shall survive the termination of these Terms. The arbitration will be conducted by [ARBITRATION_PROVIDER] under its then-current rules and procedures, including any supplementary procedures for consumer-related disputes.

Exceptions to Arbitration

Notwithstanding the foregoing, the following shall not be subject to arbitration: (1) small claims court cases that qualify; (2) disputes related to intellectual property (like patents, trademarks, and copyright); (3) disputes related to or arising from allegations of theft, piracy, invasion of privacy, or unauthorized use; and (4) any claim for injunctive relief.

Arbitration Procedures

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to our registered agent: [COMPANY_ADDRESS]. The arbitration will be conducted in [ARBITRATION_LOCATION] unless you and we agree to conduct it elsewhere. If the value of your claim does not exceed $10,000, we agree that you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the arbitration rules.

Arbitration Fees

Payment of all filing, administration, and arbitrator fees will be governed by the arbitration provider’s rules. If the arbitrator finds that your claim is non-frivolous, we will pay all filing, administration, and arbitrator fees associated with the arbitration, regardless of who initiated the proceeding.

Class Action Waiver

YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR OUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a representative or class proceeding.

Opt-Out Procedure

You have the right to opt out of this arbitration agreement within 30 days of the date you first agreed to these Terms by sending a signed letter stating your decision to [OPT_OUT_ADDRESS]. If you opt out of this arbitration agreement, all other parts of these Terms will continue to apply to you.

Severability

If any part of this arbitration agreement is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class or representative arbitration, this arbitration agreement shall be unenforceable in its entirety.

Changes to Arbitration Agreement

Notwithstanding any provision in these Terms to the contrary, we agree that if we make any future change to this arbitration agreement (except a change to the notice address), you may reject any such change by sending us written notice within 30 days of the change.

Intellectual Property Rights

Our Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of [COMPANY_NAME] and its licensors. The Service is protected by copyright, trademark, and other laws of both the [COUNTRY] and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of [COMPANY_NAME].

Your License to Use Our Content

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and use the Service for your personal or internal business purposes. This license does not include any resale or commercial use of the Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Service or its contents; or any use of data mining, robots, or similar data gathering and extraction tools.

Third-Party Intellectual Property

The Service may display content that belongs to third parties. You may not use this third-party content without the permission of these third parties, and your use of third-party content may be subject to additional terms and conditions. We are not responsible for examining or evaluating the content or accuracy of any third-party content, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.

Copyright Complaints

If you believe that any material available on or through the Service infringes upon your copyright, please notify us in accordance with our Copyright Policy, which is incorporated by reference into these Terms. We will respond to notices of alleged copyright infringement that comply with applicable law. We reserve the right to remove or disable access to any material claimed to be infringing or claimed to be the subject of infringing activity and to remove or disable access to any reference or link to material or activity that allegedly infringes any copyright.

DMCA Compliance

If you are a copyright owner or an agent thereof and believe that any content on the Service infringes upon your copyrights, you may submit a notification pursuant to the Digital Millennium Copyright Act (“DMCA”) by providing our Copyright Agent with the following information in writing:

  • A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed
  • Identification of the copyrighted work claimed to have been infringed
  • Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material
  • Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and an e-mail address
  • A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law
  • A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed

Our designated Copyright Agent to receive notifications of claimed infringement is: [DMCA_AGENT_NAME], [DMCA_AGENT_ADDRESS], [DMCA_AGENT_EMAIL], [DMCA_AGENT_PHONE].